Shinkansen smartEX App10.1.3 - App Store

▼With the EX app, you can:
- Reserve Shinkansen seats through the app easily
- Discount for early booking
- Reserve Shinkansen seats up to 1 year in advance
- You can make as many changes as you need, free of charge, before getting on the train
- Reserve a set of Shinkansen seats and hotel rooms!
- Reserve activities, hotels and car rentals!
- Select any seat from the seat map (*reserved seats only)
- Information on services available in stations and trains
- You can log in quickly by using fingerprint authentication.
(only for compatible models)

▼ Main features
- Membership registration
- Purchase ticket/Reserve seats (time designation, train name designation, easy free seat reservation)）
- Confirm reservation
- Change and refund reservation (reducing the number of persons)
- Display purchase history and receipt
- Check, change member information
- Display QR-Ticket for boarding
- Designate or register IC card for boarding
- Service status information (Link)

▼ Notes
- Membership registration is required to use this app. For registration, personal information is required, such as member name, date of birth, and a valid credit card, etc.
- Ticket purchase (reservation) payment will be taken from the credit card registered on the account.
-- You need to register or designate IC card for public transportation (*) to travel ticketless with IC card.
(*) Kitaca, PASMO, Suica, manaca, TOICA, PiTaPa, ICOCA, Hayakaken, nimoca, SUGOCA
- You need the pickup code to pick up tickets from ticket vending machines, etc., at main stations of Tokaido Sanyo Kyushu Shinkansen, such as Tokyo, Kyoto, Shin-Osaka, Hiroshima, Hakata, Kumamoto etc.
- Please do not use this app to make a seat reservation for Japan Rail Pass.
- This service is available only in English.
- For more details on this service, please see the website.

*The email address below is for inquiries about application specifications. Please note that we cannnot answer inquiries about the service.

Version History ▼Ver. 10.1.3
- Performance improvements 10.1.3 Sep 21 ▼Ver. 10.1.2
- Added Seat Information, enabling users to check same-day reservation details without logging in 10.1.2 Sep 14 ▼Ver. 10.1.0
- Performance improvements 10.1.0 Aug 24 ▼Ver. 9.1.5
- Performance improvements 9.1.5 May 25 ▼Ver. 9.1.4
- Performance improvements 9.1.4 Mar 17 ▼Ver. 9.1.3
- Performance improvements 9.1.3 Feb 25 ▼Ver. 9.1.2
- Performance improvements 9.1.2 11/21/2025 ▼Ver. 9.1.1
- Performance improvements 9.1.1 10/03/2025 ▼Ver. 9.1.0
- Supports enhanced security 9.1.0 09/26/2025 ▼Ver. 8.1.19
- Performance improvements 8.1.19 03/17/2025 ▼Ver. 8.1.18
- Performance improvements 8.1.18 02/14/2025 ▼Ver. 8.1.17
- Performance improvements 8.1.17 01/23/2025 ▼Ver. 8.1.16
- Performance improvements 8.1.16 12/11/2024 ▼Ver. 8.1.15
- Performance improvements 8.1.15 10/24/2024 ▼Ver. 8.1.14
- Performance improvements 8.1.14 07/30/2024 ▼Ver. 8.1.13
- Performance improvements 8.1.13 06/28/2024 ▼Ver. 8.1.12
- Performance improvements 8.1.12 05/08/2024 ▼Ver. 8.1.11
- Performance improvements 8.1.11 04/22/2024 ▼Ver. 8.1.10
- Performance improvements 8.1.10 03/01/2024 ▼Ver. 8.1.8
- Performance improvements 8.1.8 12/22/2023 ▼Ver. 8.1.7
- Performance improvements 8.1.7 12/13/2023 ▼Ver. 8.1.6
- Performance improvements 8.1.6 11/20/2023 ▼Ver. 8.1.3
- Performance improvements 8.1.3 10/01/2023 ▼Ver. 8.1.2
- Performance improvements 8.1.2 09/26/2023 ▼Ver. 8.1.1
- Performance improvements 8.1.1 09/17/2023